Select a category to find answers to the most common questions.
Update personal details, change your password, download statements, and manage your notifications and preferences.
Browse articlesHow to contribute, transfer pension pots, understand tax relief, and access your pension when the time comes.
Browse articlesOpening an ISA, managing your allowance, transferring existing ISAs, and understanding FSCS protection for your cash savings.
Browse articlesBuying and selling funds, understanding charges, reading performance data, and switching between investment options.
Browse articlesHow to raise a formal complaint, our complaints process, timescales, and how to escalate to the Financial Ombudsman Service.
Browse articlesGuidance for when a loved one passes away — how to notify us, what happens to their accounts, and the support we offer.
Browse articlesHere are the questions we're asked most often.
Go to the login page and click "Forgot password?". Enter your registered email address and we'll send you a password reset link within a few minutes. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact us directly.
Log in to your online account and navigate to "Transfer in" from your account dashboard. You'll need the details of your existing provider. For ISA transfers, the process typically takes 15–30 business days. Pension transfers can take longer (up to 60 days), particularly for defined benefit schemes.
For security reasons, you cannot update bank account details online. Please call us on +44 20 8040 0314 (Mon–Fri 8am–8pm, Sat 9am–5pm) and we'll update your details after verifying your identity. Changes typically take effect within 3 business days.
Annual tax statements (Consolidated Tax Certificates) are issued in April each year, covering the previous tax year (April to April). They are available in your online account under "Documents & Statements". We'll notify you by email when yours is ready.
We take all complaints seriously. You can raise a complaint by writing to our Complaints Team at complaints@mgcapital.co.uk, or by calling 0800 123 4568. We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks. If you're not satisfied with our response, you can escalate to the Financial Ombudsman Service free of charge.
If you wish to close your account, please call us on +44 20 8040 0314 or write to us at our registered address. Note that closing an account may have tax implications, particularly for pensions (which generally cannot be fully withdrawn before age 55). We recommend speaking to a financial adviser before closing any investment account.
Our team is here to help through a range of channels.
For illustrative purposes only. Not financial advice.